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Frequently asked questions
What are your check in and check out times?
Our usual check-in time is 4pm and check-out is 10am.
Is the kitchen fully equipped?
Yes, our kitchens are all fully equipped to whip up a meal. These include fridge, freezer, oven, grill , 4 x hob, toaster, microwave, kettle, glasses, pots, pans, cutlery, crockery and kitchen utensils.
Is there a BBQ?
Yes, all properties have hanging BBQs. We recommend wood (which is provided).
Are all beds bunk beds / single beds?
All properties will be made up as single beds which will include some bunk beds in some properties unless otherwise requested. (Hideout Manor and Hideout Mansion have the option to include king size beds if requested).
Do we share any facilities?
No, all properties have own bar area, hot tub, bathrooms, showers, Kitchen, parking, BBQ, Outside Area, and all properties face in opposite direction so you will not be overlooked.
Do the properties have a sound system?
All properties have sound bars or a sound system for you use both in the property and the separate entertaining areas.
Are there any hot tub rules?
Yes, you will find hot tub rules near the hot tub and in the welcome pack. Please respect these rules. If the hot tub needs to be drained and cleaned for any reason during your stay it will take 24 hours to reheat.
How much parking do you have?
All properties have a large parking area and additional parking (up to 10 cars per property).
Is there WIFI?
Yes there is WIFI in all properties however this may not be strong enough to stream and download.
Can we bring in our own suppliers for activities, food, entertainment & bars etc?
Our preferred supplier is Louisiana Mobile Bars. We have worked with them for a number of years. They have the correct insurances, and risk assessments we require and we can guarantee their quality, offering, service and fun factor.
(However if there is something they can- not supply then you are more than welcome to email us to ask.)
We also have our own on site 5 star catering kitchen at our York properties.
Do you provide bedding and towels?
All bedding is provided for party size + 1 Towel per person.
(We recommend bringing own towels for hot tub)
How far is the nearest hospital?
Nearest hospital to all properties are 15 min drive (under 9 miles).
Do you provide insurance?
We have public liability insurance and employees insurance however we recommend you take out holiday insurance as you would when travelling abroad.
Do you have a taxi company you work with?
We do and they can be found in your welcome packs along with other helpful information.
Do you provide cleaning products & toilet roll?
We supply all basic cleaning materials, toilet rolls, tea, coffee, sugar, wood, kindling and firelighters for fires and BBQ.
Do you have Sky TV?
All properties have Sky Tv including Sky Sports. If there is a particular event ie boxing PPV you would like to purchase whilst visiting then please inform us before your stay.
Do the houses have dishwashers?
All our properties have dishwashers. It wouldn’t be a break without one right?
How close is the property to the city centre?
All properties are 20 mins from city centre (York or Newcastle).
(Taxi numbers in welcome packs)
We also have our own on site 5 star catering kitchen at our York properties.
Will the hot tub be ready on arrival?
Most of the time the hot tub will be ready and heated for your arrival however on same day turnaround (usually midweek) as all our hot tubs are drained, cleaned, refilled and chlorinated between each and every stay there may on occasions be a little wait for them to get to temperature.
Midweek guests will be unable to use the hot tub on a Thursday night if checking out Friday.
All creatures great and small
Please be aware that all of our properties are rural and a different times of the year you may encounter an influx of bugs/creatues – Spiders, bees, wasps, lady bugs, butterflies flies etc.
We provide lots of products to help keep them away from you during your stay but as all of the creatures play a huge part in our biodiversity we will never install ‘bug zappers’ or anything of a cruel nature.
This is countryside living and we encourage you to enjoy the wildlife and creatures whose habitat we have taken over.
Is there a noise curfew?
If we book a package are we still able to bring our own food and drink?
Yes all properties are set up for self-catering.
Is there a village near by?
All of our properties have a village within approx 1 mile with basic amenities eg supermarket, takeaway, fuel station, and pub.
What do we do if someone has an injury?
Any accident or injury must be reported to site manager and documents must be signed.
Is there a supermarket nearby?
There is a supermarket within a few miles of the property and you can organise a home delivery. Home deliveries need to be booked for when guests are at property as staff cannot take responsibility for deliveries.
What if our party size changes?
Not a problem, just let us know, changes of price can be sorted when balance is due. We have min numbers for each properties however we can sometimes facilitate numbers over the property maximum.
Are your properties pet friendly?
What do I do if I damage something at the property?
We understand that accidents happen. Please let the site manager know asap so we can arrange it to be fixed or replaced.
(A damage deposit is taken on each and every booking)
How will we get our key?
You will be given your key and a code lock key box is on site for your use.
EV charging
Unfortunately at present none of our properties offer EV charging points, there are charging stations located in easy reach of all properties.
EV charging is not permitted at any of the properties, this will overload our system and cause outages, any disruption or damage caused by this will be charged.